Contact Us
Got a question about how we rank the highest payout online casinos, spotted something that needs updating, or want to flag your own experience with one of the sites we cover? This page tells you how to reach us and what to expect once you do.
How to reach the Best Online Casinos team
The quickest way to contact us is by email at [email protected]. Whether you're asking about a specific casino review, reporting an outdated bonus term, or querying something in one of our comparison tables, send us a note and we'll get back to you as soon as we can. We read every message, though during busier periods it may take a little longer than usual to reply in full.
When you write in, it helps to include:
- The name of the casino or page you're asking about
- A short description of the issue — for example, an offer that's expired or a detail that seems wrong
- Any screenshots or links, if relevant, so we can check the source ourselves
What we can and can't help with
We're an independent research and comparison site — we don't operate any casino, hold customer funds, or process withdrawals. That means we're not able to help with:
- Deposits, withdrawals, or account balances at a specific casino
- Identity verification (KYC) delays or document uploads
- Bonus disputes or wagering requirement disagreements
- Account closures, self-exclusion requests, or password resets
These all need to go through the casino's own customer support team, since only they have access to your account and transaction history. Most licensed operators offer live chat, email, or phone support for exactly this reason — check the site's help section for their current contact channels.
What we can help with is anything related to our own content: the accuracy of our reviews, how our editorial ratings are put together, or corrections to information published on donttextdrive.com.
Reporting a problem with a casino
If you've had a negative experience with an operator — a slow payout, a confusing bonus term, or something that felt off — we want to know. Reader feedback is one of the ways we keep our research current, and it can prompt us to revisit a casino's ranking or add a caution to a review. That said, we can't act as a mediator in individual disputes between you and a casino. For unresolved complaints, the casino's licensing body is usually the right next step, since licensed operators are required to have a complaints process in place.
Concerned about your gambling, or someone else's?
If gambling has stopped being enjoyable, is affecting your finances, or you're worried about a friend or family member, our Responsible Gambling page has practical information on setting limits, self-exclusion tools, and where to find independent support services in the US. This isn't something we can advise on directly by email, but it's worth reading before you reach out to a casino's support team, since most licensed sites also offer their own deposit limits and self-exclusion options.
Want to know more about how we review casinos?
If your question is really about our editorial process — how we compare payout speeds, bonus terms, or licensing across sites like Raging Bull, Uptown Aces, or Ignition — our About Us page explains who we are and how our research works. Our Terms and Conditions page covers the legal basis for using this site, including disclaimers around the information we publish.
Before you get in touch
A few quick checks that often save time:
- If your question is about a bonus offer, check the casino's own terms page first — wagering requirements, expiry dates, and maximum withdrawal caps are set by the operator, not by us.
- If your question is about withdrawal times, remember these vary by payment method and by casino, and can also depend on identity verification being completed.
- If you're asking about eligibility, keep in mind that legal online gambling age and availability depend on the state you're in — this isn't something we can confirm for your specific situation.
Beyond that, we're happy to hear from readers on just about anything related to how we cover online casinos in the US. Drop us a line, and we'll do our best to point you in the right direction.